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The Self-directed Learning Library is provided by the Employee Development & Training Team of the Office of Human Resources.
What's available?
The Library is always growing. Leader's Guides to assist with the facilitation of group training are also available for most videos. These guides offer background information to familiarize you with the basic issues contained in the training, as well as alternate training designs so that you can adapt instruction to the needs of your group.
Also included are:
Discussion topics and startersGroup and individual activity suggestions
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How to check out a video?
With an employee ID card and a valid IOC form signed by your department manager - to ensure that videos are returned promptly and in working condition - campus staff may reserve and borrow videos and accompanying training guides. Standard borrowing time is no more than 3 days, unless otherwise arranged.
For reservations please contact Employee Development & Traning by email: training@berkeley.edu or by phone: 642-8134
PLEASE NOTE: We can not process your request without the IOC form signed by your department manager. The full replacement cost of all videos not returned to ED&T or returned in non-useable condition will be charged to the borrowing department's IOC number.
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Videos listed by subject area:
- Assessment
- Coaching/Mentoring
- Communication
- Conflict Management
- Customer Service
- Employee Development
- Leadership
- Managing Change
- Motivation
- Team Building
- Time Management/Delegation
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Assessment
:: Giving Feedback (Basic Skills) - demonstrates how to structure the feedback you give to ensure that it is specific, balanced, and timely. This video is aimed at all levels of staff and encourages everyone to take responsibility for giving feedback to others. It is ideal viewing for self-directed teams. [14 minutes]
:: Giving Feedback (Advanced Skills) - provides behavioral techniques for dealing with the four most common and difficult situations encountered when giving feedback. Learn practical techniques to use when the person to whom you are giving feedback is not motivated to listen, is uncommitted to action, angry, shocked, or upset or disagrees with you. [22 minutes]
:: Receiving Feedback (Basic Skills) - demonstrates the skills necessary to empower you to get feedback - how to request it, how to ask probing questions to get more detail and how to make sure you can use the feedback to improve your job performance. [15 minutes]
:: Receiving Feedback (Advanced Skills) - Learn useful advanced skills for dealing with the five most common and difficult situations encountered when receiving feedback. Discover techniques to use when the person giving you feedback doesn't say anything useful, criticizes you in public, is long-winded and vague, or makes a personal attack. [14 minutes]
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Coaching/Mentoring
NEW! :: How to Coach An Effective Team: Leadership That Gets Results - In this result-focused, high-energy video, you'll discover the crucial coaching and leadership skills you need to mold a group of diverse individuals into a cohesive team of motivated, enthusiastic achievers. [60 minutes]
:: The Practical Coach - is all about inspiring, encouraging, and challenging your team. It's as simple as noticing how your team is performing and then letting them know you notice. In other words, coaching is the process of letting people know that what they do matters to you. This film offers sensible advice for encouraging good work, correcting poor work, using good judgment, and caring about each member of your team. Viewers will learn how to never let good work, as well as poor work, go unnoticed and how to use the "two-minute challenge" to get teams back on track. [24 minutes]
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Communication
:: Be Prepared to Speak - This video offers the beginning speaker the skills needed to stand up and speak effectively by covering the key areas of writing speeches, delivering presentations, and controlling stage fright. [27 minutes]
:: Verbal Communication: The Power of Words - Poor communication can create chaos in the workplace. This point is clearly illustrated as this award-winning video visits a newsroom and a hospital where miscommunication reigns. It includes emphasis on how emotion, cultural diversity, and gender relate to the communication process. [22 minutes]
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Conflict Management
NEW! :: How to Handle Conflict & Confrontation - In this result-focused, high-energy video, you'll discover the crucial coaching and leadership skills you need to mold a group of diverse individuals into a cohesive team of motivated, enthusiastic achievers. [60 minutes]
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Customer Service
:: An Invisible Man Meets the Mummy - This entertaining video presents a lighthearted look at the rights and wrongs of customer service, illustrating that you can run, but you can't hide (even in red tape) from customers. It provides a good presentation on serving internal and external customers and how they become "invisible" to the very people from whom they need service. The point is even more poignant when invisible customers face "mummified" workers - employees who have lost sight of what it means to provide excellent service. Viewers will learn the eight skills for good customer service. [19 minutes]
:: Excellence in the Public Sector - In this video, Tom Peters dispels the myth that, by definition, public sector management must be poor. He offers examples of five organizations whose managerial excellence provides a blueprint for success in both public and private sector organizations. [25 minutes] :: Service with Soul - Tom Peters - This sequel to the best-selling Passion for Customers features interesting organizations in the vanguard of customer service: NYPRO, Southwest Airlines, Chicago Police Department, among others. [27 minutes]
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Diversity
:: Team Building - This insightful video shows how team members with diverse backgrounds, personalities, and perspectives can work together creatively to achieve quality outcomes faster - and more effectively. Viewers will learn how to identify their own and others' team-member styles, acknowledge the value of different styles, and merge their own collective talents to move beyond interpersonal problems that adversely affect teams on a daily basis. [19 minutes]
:: True Colors - In this provocative edition of ABC's Prime Time, host Diane Sawyer follows two college-educated men in their mid-thirties - one black, one white - as they involve themselves in a variety of everyday situations to test levels of prejudice based on skin colors, with startling results. The video includes discussion with two experts on the social and economic consequences of race in America, helping to reveal why, decades after proclaiming equality for all Americans, the reality still escapes us. [19 minutes]
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Employee Development
:: Up is Not the Only Way - This video is primarily for managers trying to address employee expectations about promotion. Dr. Beverly Kaye, internationally known career consultant and author, emphasizes that there are many roads to career success other than "moving up." She helps the viewer explore alternate possibilities for career development, such as lateral moves, job enrichment, exploratory moves, moving down, and moving out and reminds them that promotion is not the only way to advance an employee's career. [24 minutes]
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Leadership
See also: How to Coach An Effective Team: Leadership That Gets Results in the Coaching/Mentoring subject area section above.
:: Encouraging the Heart - Leadership experts Jim Kouzes and Barry Posner demonstrate that getting people to engage their highest emotional energies is best accomplished through employee recognition and appreciation. [20 minutes]
:: The Leadership Challenge - This video aptly reveals that leadership is not the private preserve of a few charismatic men and women, but a learnable set of practices virtually anyone can master. In documenting four real-life leaders drawn from both the industrial and non-profit sectors, this film illustrates the main practices common to successful leaders. [26 minutes]
:: The New Supervisor - People who accept a promotion to supervisor often do not realize the need to transition from old to new duties. Too often they assume the work is the same, thinking that the only difference is that they are "in change." In reality, there is a major shift in responsibility, and an intensive effort is required to acquire new skills. This video identifies the challenges and presents the basics required by the new supervisor. The film concentrates on basic points that every new supervisor must learn very soon after promotion, and it demonstrates some ways to handle what can be serious problems. [24 minutes]
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Managing Change
:: Managing People Through Change - examines and explains the four predictable emotional phases of change - denial, resistance, exploration, commitment - experienced during a transition and the appropriate management strategy for each change. After viewing this film you will be better able to lead people through change by being more sensitive to its emotional aspects. [19 minutes]
:: Taking Charge of Change - This emotionally engaging video beautifully illustrates change as a morale and confidence-building experience. It provides an excellent lesson in removing resistance, fear, and uncertainty, and bringing change into the realm of opportunity. [20 minutes]
:: The Business of Paradigms, Discovering the Future - In this video, futurist Joel Barker issues an effective wake-up call, reminding us that the ideas that brought us to where we are today are not necessarily the same ones that will take us to tomorrow. Barker assists us in confronting the perceptions that can blind us to change, transform the fear of change, understand the impact of paradigm paralysis, and recognize previously hidden opportunities for growth and change. [38 minutes]
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Motivation
:: Fish! - Who would think the workings of a fish market could serve as a lesson for organizational success? You will once you've visited Seattle's world-famous Pike Place Fish, where employees don't just simply fill orders; they fill people - with exceptional service and enthusiasm. Viewers will learn to: Bring energy, passion, and a positive attitude to work each day; be truly connected to their work, colleagues, and customers; and create a work environment that works for everyone. [17 minutes]
:: Fish Tales! - A three-volume set of five-minute videos. Viewers will visit Aspen Skiing Corporation, Sprint and Fairview University Medical Center to explore their implementation of the Fish philosophy. [15 minutes]
NEW! :: Motivation & Goal Setting - Discover start-up strategies to become a goal-setting superstar. Tap into the exceptional qualities you never knew you had. Find out how easy it is to travel from where you are...to where you want to be. You'll also learn: sure-fire strategies to ignite your own amazing success; solid self-motivation solutions that will take you to the top, and more! [60 minutes]
:: Who Says We Can't Do It? - You will follow Lance Armstrong's journey and explore four key factors that have contributed to his success: setting goals, strategy, teamwork, and leadership. In each section, you will be provided with opportunities to customize these concepts for your own organization through questions for group discussion. This video can function as a motivational program and as a model for any individual, team, or organization. [20 minutes]
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Team Building
:: For Goodness Sake! - presents a fresh and inspiring message of personal responsibility and integrity that has never been more timely. In dozens of hilarious sketches, Hollywood celebrities show why it is so important to be good to each other. [24 minutes]
:: Gung Ho! Succeeding in a Changing World - Based on the best-selling book of the same title, this video is a seminar on how to use specific management techniques in business and everyday life, led by Ken Blanchard, co-author of The One Minute Manager. Ken's recipe for success draws on three simple principles: relate the work to how it makes the world a better place, let team members take control of achieving their goals, and encourage the people working with you to cheer each other on. Whether you're self-employed, the head of a corporation, or the coach of your daughter's soccer team, Blanchard's system can help inspire individuals as well as groups of people. [60 minutes]
NEW! :: How To Work With People: Understanding Team Dynamics - Once you understand the underlying dynamics that occur when strong personalities, opposing viewpoints and differing workstyles are thrown together, you'll work more comfortably and productively within the team environment, no matter who your teammates are. [60 minutes]
:: Teamwork: What's Trust Got to Do With It? - Why do some teams soar while others fail to achieve their stated goals and objectives? Lack of trust - all it takes is distrust in one team member. This video helps to bring about an understanding of the building blocks of trust - openness, credibility, and respect, and teaches viewers how to keep trust-building behaviors consistent and ongoing. [19 minutes]
:: The Team Approach - Use this video to ensure that all your associates know what to expect from teams and what their teammates will expect from them. Learn to identify what is - and is not - a team project, how to select the right participants, how to nurture team members, define roles and build a team identity. [24 minutes]
:: Together We Can! - This video explores the personal actions that can improve teamwork, while recognizing the personal advantages of being a member of a team. Viewers are instructed in ways to improve and develop their ability to respect, trust and recognize coworkers, share information, take responsibility and have a team player attitude. [22 minutes]
Time Management/Delegation
:: Delegating for Diehards - This fast-paced video shows how to delegate the right way for the right results. Viewers will get as many laughs as training points, and they will come away with six concrete steps for successful delegating. Participants will learn how to analyze their tasks, select the right delegate, communicate effectively throughout the process, and ensure successful results. [20 minutes]
NEW! :: How To Get Things Done: An Achiever's Guide to Better Time Management - If "too much to do, too little time" describes your life, take heart. This exciting video is packed with refreshing ideas, new techniques and savvy solutions to help you window out time-wasters and start spending your hours more wisely. From handling interruptions to reorganizing your filing system, you'll discover ways to make most of the time you have - and successfully juggle numerous projects, priorities, and commintments without feeling undue stress or pressure.
[60 minutes]:: Time Challenged - This video provides a humorous, good-natured look at overcoming the challenges of time management with a support group of recovering time-challenged individuals. Viewers will learn how to prioritize tasks and address common daily interruptions such as phone calls, colleague 'drop-ins,' and email, driving home the point that we all get the same 24 hours in a day. How we use those hours determines our success or failure. It's an important look at the cost of wasting time. [20 minutes]